Customer Satisfaction
Deliver cargo safely, accurately and on time; respond promptly to enquiries and complaints; build lasting customer partnerships.
QUALITY POLICY
Our commitment
to quality.
IMSM-AP05 · Revision 00 · 01 January 2026
POLICY STATEMENT
Consistent service.
Continuous improvement.
Penguin Express (M) Sdn. Bhd. is committed to delivering safe, reliable, efficient and customer-focused haulage and logistics services that consistently meet customer, regulatory and industry requirements.
We strive for operational excellence through continual improvement, professional workforce development, technology-driven logistics solutions and compliance with applicable Malaysian transport, safety, environmental and customs regulations.
Company registration: 200701029617 (787641-V). Incorporated 7 September 2007.
OUR QUALITY COMMITMENTS
Seven commitments. One standard.
Operational Excellence
Maintain efficient transport and logistics processes, monitor service performance and continuously improve operations.
Compliance & Safety
Meet applicable transport, safety and industry requirements; promote safe driving and responsible cargo handling.
Employee Competency
Develop drivers and operations personnel through training, accountability, professionalism and teamwork.
Risk Management
Identify and reduce operational risks, strengthen cargo security and apply preventive and corrective actions.
Technology & Innovation
Use tracking, digital documentation and suitable logistics systems to support visibility and productivity.
Environmental Responsibility
Encourage practical reductions in fuel consumption, emissions and waste across operations.
MANAGEMENT COMMITMENT
Accountability starts
with leadership.
Management is committed to implementing, maintaining and continually improving the Quality Management System in accordance with ISO 9001 principles and relevant logistics industry best practices.
All employees are responsible for supporting and complying with this policy to ensure consistent service excellence across operations.
Poh Jun Xiang
Director · 1 January 2026
Policy content adapted for web presentation from the supplied IMSM-AP05 Quality Policy, Revision 00. This page does not claim ISO certification.
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